The short version: if Virtual CareGiver is not right for your family, send it back within 30 days of delivery and we will refund what you paid for the product in full. Return shipping is yours to arrange and pay for. You do not have to explain yourself — although feedback about what went wrong directly shapes what gets improved next.
In this policy, “we” and “us” mean Virtual CareGiver, the seller identified in §1 of the Terms of Service.
How to return something
1. Email support@virtual-caregiver.com within 30 days of delivery and say you would like to return it. Include your order number if you have it — your name works too.
2. We reply — during early access, we aim to do that within one business day — with the return address.
3. Send the whole package back: the unit, the SD card that came in it, the power supply, the HDMI cable, and the case. Any box will do. Please use a tracked service — until it arrives we have no way to know it is on its way.
4. Your refund goes back to the card you paid with, within 5 business days of the package arriving. It usually shows up on your statement a few days after that, depending on your bank.
If you bought the SD card on its own ($99)
The pre-flashed SD card was offered on its own only briefly, on September 3, 2026, and is no longer sold. This section stays here for anyone who bought one during that window — your refund rights are unchanged.
Do not ship it back. Email support@virtual-caregiver.com within 30 days and we will refund you without a return — posting a memory card costs more than the card is worth, and that money is better left with you.
Please snap it in half or put it through a shredder rather than leaving it in a drawer. It holds the key that let the display read your own reminder files — nothing about anyone else, and nothing anyone could use to charge you — but it is your information and it deserves the same treatment as an old phone. If you would rather be certain, you can also remove Virtual CareGiver from your Google account’s connected-apps list at any time; that switches the key off from your end.
If it arrives damaged, or never arrives
Email support@virtual-caregiver.com. We will replace it or refund you, your choice, and we will handle the shipping company. You do not have to file the claim, and you do not pay to send anything back in this case.
If it stops working
The hardware is covered for 90 days. Email support@virtual-caregiver.com and we will send a replacement card first, since that fixes most problems, and a replacement unit if it does not. The full terms of the 90-Day Limited Warranty are in the Terms of Service, §11 — including what is covered, what is not, and the claim steps.
If your order is going to be late
Each unit is assembled to order. If we cannot ship within the time stated when you ordered, we will email you before we ship anything, and you can either wait or cancel for a full refund. You will never be charged for something that has not been built and is not on its way.
What is not refundable
- Return shipping. You arrange and pay for it on a return you are choosing to make. If the problem is ours — damaged, wrong, or faulty — it is not.
- International orders. We ship within the United States only for now.
Questions
support@virtual-caregiver.com. Replies within one business day.