Short version: Virtual CareGiver does not collect, sell, or share your personal data or your loved one's data with third parties. There are no analytics scripts, no tracking pixels, and no cameras or microphones involved.
Who We Are
Virtual CareGiver is a hardware and software product that turns a wall-mounted television into an orientation and reminder display for seniors with memory loss. The software is open-source. Hardware units and pre-flashed SD cards are sold through this website.
What We Collect on This Website
This marketing website collects the minimum necessary to process orders:
- Payment information: Handled entirely by Stripe. We never see, store, or have access to your card number or payment credentials. Stripe's privacy policy governs payment processing.
- Order fulfillment data: Your shipping name and address, provided during checkout, are used solely to ship your order. We do not sell or share this data.
- Email address: If you contact us or opt in to order updates, we use your email only to respond to you or update you on your order.
This website contains no analytics scripts, no tracking pixels, no advertising cookies, and no third-party embeds (other than Stripe's payment flow and the Stripe.js library, which is required for PCI-compliant payments).
What the Virtual CareGiver Device Collects
The Raspberry Pi device running in your loved one's home:
- Does not have a camera.
- Does not have a microphone.
- Does not record or transmit audio or video of any kind.
- Pulls presentation content (reminders, photos, schedules) from the caregiver's web app over an encrypted private network (Tailscale). It does not send data outbound other than requesting its own content updates.
- Device logs (software errors, uptime) may be stored locally on the SD card. They are not transmitted to us.
The Caregiver Web App
The web app used by caregivers to create and update display content is self-hosted, open-source software. When you self-host, you control all data. If you use a hosted version (where available), the following applies:
- Content you upload (photos, reminders, schedules) is stored to power your display. It is not shared or used for any other purpose.
- Account credentials are hashed and never stored in plaintext.
- No behavioral analytics or usage tracking is performed within the app.
Cookies
This marketing website does not set cookies. The Stripe payment flow may set cookies as part of their fraud prevention and checkout session management — this is governed by Stripe's own privacy and cookie policies.
Third-Party Services
- Stripe: Payment processing. See stripe.com/privacy.
- Tailscale: The private network used for secure device communication. See tailscale.com/privacy-policy.
No social media embeds, advertising networks, or data brokers are used.
Data Retention
Order data (name, address, email) is retained for as long as necessary to fulfill legal and tax obligations (typically 7 years in the US). You may request deletion of non-essential data by contacting us.
Your Rights
Depending on your location, you may have the right to access, correct, or delete personal data we hold. To exercise any of these rights, email us at privacy@PLACEHOLDER.com. We will respond within 30 days.
Children's Privacy
This product is intended for use by adults caring for other adults. We do not knowingly collect data from children under 13.
Changes to This Policy
We will update the "Last updated" date above when material changes are made. We will not retroactively weaken protections for data already collected.
Contact
Questions about this policy? Email privacy@PLACEHOLDER.com.